Privacy Policy

Personal Information

When you use our services, we may collect personal information that you voluntarily provide, including your full name, email address, phone number, postal address, PAN/Aadhaar details (where legally required for service delivery), company registration details, and financial information necessary for service execution.

Automatically Collected Information

We automatically collect certain information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and other diagnostic data. This information helps us improve our platform and user experience.

Service-Related Information

In the course of delivering professional services, we may collect case-specific documents, correspondence, legal filings, financial records, and other materials necessary for the successful resolution of your matter.

We use the information we collect for the following purposes:

• To deliver, manage, and improve our professional services
• To communicate with you regarding your case progress and milestones
• To process payments and maintain billing records
• To verify your identity as required by applicable Indian regulations
• To send important service updates, legal notices, and administrative messages
• To respond to your inquiries and provide customer support
• To analyse usage patterns and improve our platform functionality
• To comply with legal obligations under Indian law
• To protect against fraud, unauthorised transactions, and other liabilities

Expert Matter implements robust technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access controls with multi-factor authentication
• Regular security audits and vulnerability assessments
• Secure data centres located within India, compliant with ISO 27001 standards
• Employee confidentiality agreements and regular security training

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

We may share your information with trusted third parties strictly for the purpose of delivering our services. These include:

• Verified legal professionals, chartered accountants, and compliance experts engaged for your matter
• Payment processing partners (Razorpay, PayU) for secure transaction handling
• Cloud infrastructure providers for secure data storage
• Government and regulatory bodies where disclosure is required by law
• Analytics services to help us understand and improve platform usage

All third-party service providers are contractually obligated to protect your information and use it only for the specific purposes for which it is shared. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly, including session management and security features
• Analytics Cookies: Help us understand how visitors interact with our website using services like Google Analytics
• Functional Cookies: Remember your preferences and settings for a personalised experience

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

• Right to access your personal data held by us
• Right to correction of inaccurate or incomplete data
• Right to erasure of your data, subject to legal retention requirements
• Right to withdraw consent for data processing
• Right to nominate a person to exercise your rights in case of death or incapacity
• Right to grievance redressal

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Case-specific documents are retained for a minimum of 8 years from the date of case closure, in accordance with applicable Indian regulatory requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or through a prominent notice on our website prior to the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: atexpertmatter@gmail.com
• Phone: +91 8595042229
• Address: Delhi, Moti Nagar, Pincode 110015
• Data Protection Officer: atexpertmatter@gmail.com